Tech Live Connect (TLC) is a global software support provider and, has been providing competent software support service packages to global organizations and independent software vendors. Software product vendors use TLC's offshore software support services for their existing products while using their resources in building newer versions of their products.
We partner with our customer to understand their businesses and provide solutions that deliver the highest levels of quality, service and value as we care about the success of our customers.
Our mandate is very clear. We ensure that our staff planning supports 24x7 access to Live Experts with minimum wait times, and that our customers get a resolution to their software issue in a timely and effective manner. Our Live Experts & engineers are highly experienced & qualified, and trained to think and adapt versus following rigidly scripted processes. Moreover, our Live Experts truly are available 24/7 'round the clock', so you can rely on TLC at your convenience.
To understand, determine & deliver what customers want, with a high standard of workmanship & professionalism.
We listen closely to teammates and customers, and respect their views in order to create true value for every customer
In today's scenario it is essential to have an updated software. TLC offers expert software support services which help defend unexpected problems and get you back online whilst something does go erroneous. We make sure that you acquire the complete value from your software so that you can focus on your business. Our software experts have defined their operation clearly and concisely to support your business processes and maximize the return on your software investment. TLC's software support services offer remote troubleshooting capabilities, installation assistance, and basic usability assistance. With us, you will have access to software support updates, patch releases and minor functionality enhancements.
TLC provides world-class software support services to its clients, offering 1st, 2nd, and 3rd level support services for software developed by any third party vendor. TLC has developed cutting-edge and well-defined software support services that allow us to efficiently capture the software environment as well as the business activity. Our processes and teams have been built on a foundation that begins with the idea of a hands-on approach to software support. Our methodologies focus on reliable stability and long-term functionality to avoid issues related to software support. Our Support Services include direct access to qualified, knowledgeable, and reliable software engineers through flexible support options to ensure timely and effective issue resolution. This overall approach has consistently permitted our clients to reduce recurring costs while maximizing uptime and availability.
The engineer was kind, courteous and patient. He explained what he did and told me everything was working fine. We started my computer twice to make sure everything will work fine after the work was finished.Joann L. , Warrensville HT / USA
I am totally satisfied and very amazed at the skill of the engineer. I will definitely recommend your company to my friends.Edward M. , Jersey City / USA
TLC's Live Engineer is great. They fixed my issue within 30 minutes and educated me about all the software services and programs which were installed in my computer. I will recommend your company to everybody.Anthony L. , Brigantine / USA